The Company-Customer Pact

As we move from monologue to dialog, we are going to need some new rules. While much of the focus is on how companies and institutions such as colleges and universities need to behave on the social web, the customer needs to behave in an ethical manner as well. I came...

More on the 90:9:1 rule

Previously I posted about the 90:9:1 rule which states that must users of online social networks lurk rather than participate. I decide to analyze the activity on the new uwebd social network on Ning to see if this applicable. I did the research when the site was one...

90:9:1

The Pareto Principle states, 80% of the results flow from 20% of the activities. In 2006, Jakob Nielsen wrote “Participation Inequality: Encouraging More Users to Contribute”. When studying user behavior in online social networks, most users lurk rather...

uwebd goes social

Over the past three weeks I’ve been involved with the launch of a new social network targeted at higher education web professionals. The uwebd (University Web Developers) mailing list has been around for 10 years and has always been an excellent source of...